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  • Facility Rules
    NO FOOD OR GUM CHEWING ALLOWED IN THE GYM. Only water and sports drinks are permitted. Bottled water can be purchased from the front office for your convenience. ​ Students are not allowed in the gym areas until their designated coach begins instruction at the scheduled class time. Parents are not allowed on the floor or in the coach/student area at any time. Please adhere to all posted signs and notices. Parents/guardians are not allowed to talk/coach their child while in class. Parental involvement disrupts the coach's instruction of the entire class.
  • Registration Form
    Acceptance of policies, Waiver of Liability, Assumption of Risk and Indemnity Agreement, and Payment Autorization through the iClassPro Parent Portal MUST be done by each participant's own parent or legal guardian PRIOR to the first trial class.
  • Registration Fee
    There is a $60 non-refundable registration fee for each child that is enrolled at HITS.
  • Tuition
    Tuition is based on a four-week period and is due by the 1st of each month. After the 10th of the month, a $25.00 late fee will be assessed to outstanding tuition. ​ Tuition may be paid by cash, check, or credit card (Visa, Mastercard or AMEX). Credit cards may be charged over the phone, 808-839-4494. HITS does offer an AUTOPAY option for monthly tuition, ask at the Front Desk for details and to sign-up. ​ Payment may also be mailed to HITS at: Hawaiian Island Twisters 650 Iwilei Road, Box 250 Honolulu, HI 96817 Mailed checks must be postmarked on or before the 1st of the month. ​ Please keep in mind, failure to pay tuition or fees may result in the student's removal from classes.
  • Session Breaks
    After every 12 week session, the gym will close for one week. This “Session Break” addresses the additional 4 weeks of a 52-week calendar year. Tuition is not charged for these breaks. ​ Session breaks do not apply to the competitive team.
  • Missed Classes
    Due to limited space available in classes, there will be no make-up classes. Tuition will not be prorated for missed classes.
  • Withdraw Policy
    To ensure you are not charged tuition for the month, you must provide a formalized written notice to discontinue classes. A parent or guardian wishing to withdraw a student must complete either an official HITS Withdraw Form, available at the Front Desk, or mail/email a formal letter requesting withdrawal. All official notices of withdrawal must be received by the 1st of the month. Notice provided after the 1st of the month will require a full month of paid tuition as a spot for the child has been held.
  • Late Pick-Ups
    It is expected that children will be picked up immediately after class. If you will be late to pick up your child for an unexpected reason, please call the gym at 808-839-4494. A fee of $1 per minute will be billed to your account if late pick-ups are frequent.
  • Transfer Policy
    Should a need arise to change class day & time, please check with the Front Desk to see if there is a comparable class available. Transfers can be made at any time during the session and/or when a spot opens up. However, we ask that students remain in a class for at least 4 weeks at a time to promote consistency. Limited transfers are allowed during each quarter session.
  • Combining Classes Policy
    Due to unforeseen circumstances, classes of similar levels may be combined.
  • Supervision Before/After Class
    All students need to be under adult supervision at all times when entering and exiting the facility, as well as while the student waits for class. Unsupervised drop-offs are not allowed.
  • Medical Policy
    Hawaiian Island Twisters, its instructors, and staff will not administer or store medication. If medication is necessary, it must be given by the parent. HITS will not be responsible for monitoring the student for adverse reactions to any medications.
  • Proper Attire
    Boys: t-shirt and shorts. Girls: leotard or shirt and shorts, hair should be pulled back in a ponytail, if possible. Please, no baggy shirts, jewelry, buttoned shorts, denim pants/shorts, or socks.
  • Restroom Policy
    PLEASE ENSURE THAT YOUR CHILD HAS HAD THE OPPORTUNITY TO USE THE BATHROOM PRIOR TO CLASS. Bathrooms are located in the lobby area. Students are asked to use the bathroom prior to class. Students requiring the use of the bathroom during class will be referred to their parents.
  • "How do I sign up for classes?"
    We offer trial classes for all new students. Instructions on how to sign up for a trial can be found here. After the trial class, the coach will talk with you to let you know if that level is a good fit for your child. You may then sign up after the class. All classes are paid monthly, but we are able to prorate if you sign up in the middle of a month.
  • "What do I do if my child misses a class?"
    Due to limited space in classes, we are unable to accommodate make-ups.
  • "We are going on a long vacation, what do I do?"
    You have 2 different options for long vacations: ​ Option 1: The first option is to disenroll for the time that you will be gone. You can do this by stopping by the front desk and filling out our withdrawal form, or you may send us a message here. Please notify us BEFORE the 1st of the month to avoid any charges. Please give us a call a week before you plan to re-enroll your child. Please note that by going with this option, you will lose your spot in the class so it is not guaranteed that you will be able to re-enroll in the same class day/time. ​ Option 2: If you wish to hold your spot in the class while you are gone, you can fill out a Request to Hold a Spot Form here and payment will need to be made for the month.
  • "We are no longer able to make the time we signed up for, but my child still wants to be in class, are we able to switch our class time?"
    Yes. You are able to transfer to a different day/time. To do this, you may stop by the front desk, give us a call, or request to transfer to a different class online. If possible, we ask that you stay in the new class day/time for at least 4 weeks before switching again.
  • "How does my child move up to the next level?"
    For our preschool classes (Parent & Tot & Preschool) they move up as they age out of the class. For our Beginners through Advanced levels, they will move up based on their evaluations. Our tumbling classes do not do evaluations.
  • "What can I do if my child has been in the same level for a while?"
    It is not uncommon for students to remain in the same level for a few sessions. If you feel that your child needs to spend a little more time working on their skills, you may sign them up for an additional class during the week. We offer a discounted price per class when you take multiple classes a week.
  • "How do I cancel my child(ren)'s class(es)?"
    A written notice of withdrawal must be received BY THE FIRST OF THE MONTH. A withdrawal form is available at the front office for your convenience. If you are not able to stop by and fill out the form, please click here to send us your withdrawal notice.
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