Question 1

Facility Rules

Accepted Answer

NO FOOD OR GUM CHEWING ALLOWED IN THE GYM. Only water and sports drinks are permitted. Cold water and sports drinks can be purchased from the gym for your convenience. To ensure that the gym is safe and clean, we request that all food be consumed at the tables in the common area outside of the gym. ​ Students are NOT allowed on the floor or on any equipment in the main gym or pre-school area until their designated coach begins instruction at the scheduled class time.   As our coaches are highly qualified, with many years of coaching experience, we ask that parents please refrain from talking to their children while in class. Parental interference disrupts the coach’s instruction of the entire class. ​

Question 2

Annual Membership Fee

Accepted Answer

There is a nonrefundable $60 ($75 for competitive team members) annual membership fee for each year your child is enrolled at HITS. We offer a family rate of $120 ($150 for competitive team members) per year for our recreational students. Billing statements for Membership renewals will be mailed in the month prior to the anniversary date. If you are set-up for Auto Pay, the Annual Membership Fee will be automatically deducted from your account on the 1st of the month it is due.

Question 3

Tuition

Accepted Answer

Tuition is based on a four-week period and is due by the 1st of each month. After the 10th of the month, a $25.00 late fee will be assessed to outstanding tuition.  ​ Tuition may be paid by cash, check, or credit card (Visa, Mastercard or AMEX). Credit cards may be charged over the phone, 808-839-4494. HITS does offer an AUTOPAY option for monthly tuition, ask at the Front Desk for details and to sign-up. ​ Payment may also be mailed to HITS at: 1151 Mapunapuna Street D3, Honolulu, HI 96819. Mailed checks must be postmarked on or before the 1st of the month. ​ Please keep in mind, failure to pay tuition or fees may result in the student's removal from classes.

Question 4

Registration Form

Accepted Answer

Acceptance of policies, Waiver of Liability, Assumption of Risk and Indemnity Agreement, and Payment Autorization through the iClassPro Parent Portal MUST be done by each participant's own parent or legal guardian PRIOR to the first trial class.

Question 5

Medical Policy

Accepted Answer

Hawaiian Island Twisters, its instructors and staff, will not and cannot be responsible for administering or storing medication of any type, prescribed or not. If medication is necessary, it should be given by the parent. Additionally HITS will not be responsible for monitoring the student for adverse reactions.

Question 6

Combining Classes Policy

Accepted Answer

Due to unforeseen circumstances, classes of similar levels may be combined.

Question 7

Missed Classes

Accepted Answer

Due to limited space available in classes, there will be no make-up classes.   Tuition will not be prorated for missed classes.

Question 8

Transfer Policy

Accepted Answer

Do you want to switch to another class time or day? Please check with the office to see if there is a comparable class that is open. Limited transfers are allowed during each quarter session.

Question 9

Proper Attire

Accepted Answer

Boys: t-shirt and shorts.
Girls: leotard or shirt and shorts, hair should be pulled back in a ponytail, if possible. Please, no baggy shirts, jewelry, buttoned shorts, denim pants/shorts, or socks.

Question 10

Supervision Before/After Class

Accepted Answer

Parents are responsible for their children before and after class. If you will be late to pick up your child for an unexpected reason, please call the gym at 839-4494 to let the HITS staff know you are running late. Coaches will not be able to supervise your child after class. ​

Question 11

Restroom Policy

Accepted Answer

The bathroom facilities are located on the opposite side of the Moanalua 99 food court next to Kusina Korner. PLEASE ENSURE THAT YOUR CHILD HAS HAD THE OPPORTUNITY TO USE THE BATHROOM PRIOR TO CLASS. Coaches cannot stop their instruction nor escort students to the restroom at any time. Any student who needs to use the restroom will be referred to their parents, who will be responsible for escorting their child to the restroom. Gymnasts should be properly dressed when going to the restroom facilities. For example, girls should wear shorts over their leotards, and all gymnasts should wear shoes.

Question 12

Withdraw Policy

Accepted Answer

To ensure you are not charged tuition for the month, you must provide a formalized written notice to discontinue classes.  A parent or guardian wishing to withdraw a student must complete either an official HITS Withdraw Form, available at the Front Desk, or mail/email a formal letter requesting withdrawal.  All official notices of withdrawal must be received by the 1st of the month. Notice provided after the 1st of the month will require a full month of paid tuition as a spot for the child has been held.

Question 13

Session Breaks

Accepted Answer

After every 12 week session, the gym will close for one week. This “Session Break” addresses the additional 4 weeks of a 52-week calendar year.  Tuition is not charged for these breaks.  ​ Session breaks do not apply to the competitive team.

Question 14

What can I do if my child has been in the same level for a while?

Accepted Answer

It is not uncommon for students to remain in the same level for a few sessions.  If you feel that your child needs to spend a little more time working on their skills, you may sign them up for an additional class during the week. We offer a discounted price per class when you take multiple classes a week.

Question 15

How does my child move up to the next level?

Accepted Answer

For our preschool classes (Parent & Tot & Preschool) they move up as they age out of the class. For our Beginners through Advanced levels, they will move up based on their evaluations. Our tumbling classes do not do evaluations.

Question 16

"We are going on a long vacation, what do I do?"

Accepted Answer

You have 2 different options for long vacations: ​ Option 1: The first option is to disenroll for the time that you will be gone. You can do this by stopping by the front desk and filling out our withdrawal form, or you may send us a message here. Please notify us BEFORE the 1st of the month to avoid any charges. Please give us a call a week before you plan to re-enroll your child. Please note that by going with this option, you will lose your spot in the class so it is not guaranteed that you will be able to re-enroll in the same class day/time. ​ Option 2: If you wish to hold your spot in the class while you are gone, you can fill out a Request to Hold a Spot Form here and payment will need to be made for the month.

Question 17

"We are no longer able to make the time we signed up for, but my child still wants to be in class, are we able to switch our class time?"

Accepted Answer

Yes. You are able to transfer to a different day/time. To do this, you may stop by the front desk, give us a call, or request to transfer to a different class online. If possible, we ask that you stay in the new class day/time for at least 4 weeks before switching again.

Question 18

How do I sign up for classes?

Accepted Answer

We offer trial classes for all new students. Instructions on how to sign up for a trial can be found here. After the trial class, the coach will talk with you to let you know if that level is a good fit for your child. You may then sign up after the class. All classes are paid monthly, but we are able to prorate if you sign up in the middle of a month.

Question 19

What do I do if my child misses a class?

Accepted Answer

Due to limited space in classes, we are unable to accommodate make-ups.

Question 20

How do I cancel my child(ren)'s class(es)?

Accepted Answer

A written notice of withdrawal must be received BY THE FIRST OF THE MONTH. A withdrawal form is available at the front office for your convenience. If you are not able to stop by and fill out the form, please click here to send us your withdrawal notice. In the message, please indicate:      1. Child(ren)'s name(s)      2. Reason for disenrollment      3. Effective date

Welcome to

HAWAIIAN ISLAND TWISTERS GYMNASTICS

Contact Us

Hawaiian Island Twisters Gymnastics

1151 Mapunapuna St., D3, Honolulu, HI 96819

(808) 839-4494

info@hawaiianislandtwisters.com