Frequently asked questions

How do I sign up for classes?

We offer a free trial classes for all new students. Instructions on how to sign up for a free trial can be found here. After the trial class, the coach will talk with you to let you know if that level is a good fit for your child. You may then sign up after the class. All classes are paid monthly, but we are able to prorate if you sign up in the middle of a month.

What do I do if my child misses a class?

The coaches will take roll every week, so you do not need to notify us if your child will be missing a class. Each child is allowed 1 make-up each month. You may sign up for your make-up class through the Parent Portal. *Please note that the make-up days primary use is for holidays

We are going on a long vacation, what do I do?

You have 2 different options for long vacations: Option 1: The first option is to disenroll for the time that you will be gone. You can do this by stopping by the front desk and filling out our withdrawal form, or you may send us a message here. Please notify us BEFORE the 1st of the month to avoid any charges. Please give us a call a week before you plan to re-enroll your child. Please note that by going with this option, you will lose your spot in the class so it is not guaranteed that you will be able to re-enroll in the same class day/time. Option 2: If you wish to hold your spot in the class while you are gone, payment will need to be made for the month. You are able to make up one class each month. *Please note that the make-up days primary use is for holidays

We are no longer able to make the time we signed up for, but my child still wants to be in class, are we able to switch our class time?

Yes. You are able to transfer to a different day/time. To do this, you may stop by the front desk or give us a call. Before starting the new class day/time, please be sure you sign the transfer slip for your child. You will also need to pick up a pink slip before the start of the class to let their new coach know that they need to be added to the roll sheet. If possible, we ask that you stay in the new class day/time for at least 4 weeks before switching again.

How does my child move up to the next level?

For our preschool classes (Parent & Tot, Pikes & Tucks) they move up as they age out of the class. For our Mini-Bounders through Twisters levels, they will move up based on their evaluations. Please click here for more information regarding evaluations. Our Tumble for Dance and Tumble for Cheer classes do not do evaluations.

What can I do if my child has been in the same level for a while?

It is not uncommon for students to remain in the same level for a few sessions. When your child receives his/her certificate after testing, the coaches' comments can help you to determine what he/she needs to work on. If you feel that your child needs to spend a little more time working on their skills, you may sign them up for an additional class during the week. We offer a discounted price per class when you take multiple classes a week.

How do I cancel my child(ren)'s class(es)?

A written notice of withdrawal must be received BY THE FIRST OF THE MONTH. A withdrawal form is available at the front office for your convenience. If you are not able to stop by and fill out the form, please click here to send us your withdrawal notice. In the message, please indicate: 1. Child(ren)'s name(s) 2. Reason for disenrollment 3. Effective date

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